Contact information
Contact Us
Last updated: May 2026
We are a small Australian team and we are here to help. Whether you have a question before you buy, need help with an existing order, or want to get in touch about wholesale, you will find the right contact below.
We do not have a phone line. Email is the fastest and most reliable way to reach us and ensures we have a full record of your enquiry so nothing gets missed.
General Enquiries
For questions about our products, sizing advice, pre-orders, or anything else before you buy:
hello@solpresssocks.com
We aim to respond within 1 business day Monday to Friday.
Order Support and Returns
For help with an existing order, tracking updates, size exchanges, returns, or refunds:
support@solpresssocks.com
Please include your order number in the subject line. This helps us find your order immediately and get back to you faster. We aim to resolve all order issues within 2 business days.
Returns are sent to: SolPress Socks Returns PO Box 1090 Penrith NSW 2751
Please do not send returns without contacting us first at support@solpresssocks.com. We need to authorise your return before it is sent so we can process it promptly when it arrives.
Wholesale, Accounts and B2B Enquiries
For wholesale orders, B2B pricing, invoice requests, or enquiries from scrubs retailers, hospital groups, or healthcare suppliers interested in stocking SolPress Socks:
accounts@solpresssocks.com
Please include your business name, location, and an estimate of the volume you are interested in and we will send through our wholesale information pack within 2 business days.
Media and Press
For media enquiries, editorial requests, influencer collaborations, or partnership opportunities:
hello@solpresssocks.com
Mark your subject line as "Media Enquiry" or "Partnership" so we can direct it to the right person.
Response Times
We respond to all emails within 1 business day Monday to Friday AEST. Emails received on weekends or Australian public holidays will be answered on the next business day.
During peak periods -- including our July 2026 pre-order dispatch and major sale events -- response times may extend slightly. We will always respond. If you have not heard from us within 2 business days, please check your spam or junk folder and resend if needed.
Before You Email
You may find a faster answer in one of these places:
- Sizing questions -- visit our Size Guide, which covers both standard and wide calf sizing by calf circumference
- Order status -- check your shipping confirmation email for your tracking number and link
- Returns and refunds -- visit our Returns and Refunds Policy for full details on eligibility and process
- Cancellations -- visit our Cancellation Policy for pre-order and standard order cancellation terms
- Delivery timeframes -- visit our Shipping Policy for current dispatch and delivery estimates
Our Promise
We read every email ourselves. You will not get an automated response and leave it at that -- a real person will get back to you with a genuine answer. We are building SolPress Socks from the ground up and every customer interaction matters to us.
Contact Details Summary
| Enquiry type | Response time | |
|---|---|---|
| General and pre-order questions | hello@solpresssocks.com | 1 business day |
| Order support, returns, exchanges | support@solpresssocks.com | 1-2 business days |
| Wholesale, B2B, accounts | accounts@solpresssocks.com | 2 business days |
| Media and partnerships | hello@solpresssocks.com | 2 business days |
Returns address SolPress Socks Returns PO Box 1090 Penrith NSW 2751
Website solpresssocks.com
Based in Sydney, New South Wales, Australia